Responsible Gaming

Responsible gaming means making informed, conscious choices about gambling as entertainment, keeping play within safe personal limits, and recognizing when to pause or seek help. coolbet-casino-canada at coolbet777-ca.com is committed to clear information, effective safety tools, and confidential support so you can enjoy our products responsibly. Gambling is restricted to individuals of legal age in their province or territory (18+ in AB, MB, QC; 19+ elsewhere in Canada). We do not operate in Ontario. Licensed and regulated for Canada (outside Ontario) by the Malta Gaming Authority (MGA), Polar Limited, MGA/CRP/681/2019.

Risk Awareness

Understanding risks helps you stay in control. Warning signs may include: gambling more often or for longer than planned; chasing losses; increasing bet sizes to feel the same excitement; neglecting work, study, or family; hiding gambling from others; borrowing or using funds meant for essentials; betting to escape stress, anxiety, or depression; feeling irritable when not gambling; and trying to recover losses quickly after a setback.

Quick self-check

• I often spend more time or money gambling than I intended.
• I think about gambling when I should be focusing on other tasks.
• I chase losses or believe a "big win" will solve money problems.
• I have lied to family or friends about my gambling.
• I use credit, loans, or essential funds to gamble.
• I feel anxious, guilty, or irritable when I try to cut back.
• I gamble to cope with stress, loneliness, or low mood.
• Important relationships, work, or studies have suffered due to gambling.

If you answered "yes" to two or more, consider using our limits, taking a break, or contacting the support services below.

Limits & Tools

coolbet-casino-canada provides MGA-compliant tools to help you set and keep personal boundaries. You can adjust these anytime in My Account > Responsible Gaming. Decreases apply immediately; increases are subject to a cooling‑off period for your protection.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Deposit Limits.
2. Enter your maximum amounts (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
3. Confirm. Lower limits take effect immediately. Raising limits will only take effect after at least 24 hours and an explicit reconfirmation (cooling‑off).

Once a limit is reached, further deposits in that period are blocked automatically.

Session time and reality checks

• Set a session reminder (e.g., every 30/60 minutes) in My Account > Responsible Gaming > Reality Check.
• Pop‑up notifications show your time spent, net result, and a shortcut to logout or set stricter limits.

Time‑Out (short breaks)

1. Open My Account > Responsible Gaming > Time‑Out.
2. Select a break of 24, 48, or 72 hours (you can also choose up to 30 days).
3. Confirm. During Time‑Out you cannot deposit or play; login may be restricted. Time‑Out ends automatically; you can set another if needed.

Note: Additional tools such as wagering, loss, or product-specific limits may be available and function similarly to deposit limits.

Self-Exclusion

If you need a longer break, self-exclusion blocks your account for a fixed period or permanently.

How to self-exclude

1. Go to My Account > Responsible Gaming > Self‑Exclusion.
2. Choose a period: 6 months, 1 year, 2 years, 5 years, or lifetime (permanent).
3. Read the summary of consequences and confirm your decision.
4. Alternatively, contact Support to request assisted self‑exclusion.

What happens during self-exclusion

• You cannot log in, deposit, or place bets for the duration. Marketing is stopped.
• Any remaining real‑money balance can be withdrawn upon request via Support; bonuses and unfinished bonus wagering are forfeited.
• Existing wagers stand; unsettled bets will be settled in the normal course. After settlement, you may request withdrawal of any resulting funds via Support.
• Self‑exclusion cannot be revoked early; attempting to open a new account breaches our Terms.

Ontario note: We do not operate in Ontario. If you reside in Ontario, consider iGaming Ontario's My PlayBreak program for provincially regulated gambling.

Support Resources

Local support for Canada

• British Columbia: BC Gambling Support Line - 1‑888‑795‑6111 (24/7, confidential; multi‑language via interpretation). Website: bcresponsiblegambling.ca
• Alberta: AHS Addiction Helpline - 1‑866‑332‑2322 (24/7, confidential; interpretation available). Website: albertahealthservices.ca
• Quebec: Jeu: aide et référence - 1‑800‑461‑0140 (24/7; French/English). Website: jeu-aidereference.qc.ca
• Manitoba: Problem Gambling Helpline - 1‑800‑463‑1554 (24/7). Info: mbaddictionshelp.ca
• Saskatchewan: Problem Gambling Helpline - 1‑800‑306‑6789 (24/7). Info: saskatchewan.ca
• Ontario (resource only; we do not operate there): ConnexOntario - 1‑866‑531‑2600 (24/7; phone, chat, text). Website: connexontario.ca

If you are in immediate danger or experiencing a mental health crisis, call 911 or 988 (Suicide Crisis Helpline) in Canada.

International support organizations

Self-exclusion schemes by country (additional protection)

• Canada - Provincial programs: BC/MB/SK (PlayNow) Voluntary Self-Exclusion; AB AGLC Self-Exclusion; QC Autoexclusion (Loto‑Québec); ON My PlayBreak (iGO). These apply to provincially regulated gambling.
• United Kingdom: GAMSTOP (gamstop.co.uk) - nationwide online self-exclusion.
• Spain: RGIAJ (ordenacionjuego.es) - national access prohibition registry.
• Sweden: Spelpaus (spelpaus.se) - nationwide self-exclusion.
• Italy: Registro Unico delle Autoesclusioni (ADM RUA) - national self-exclusion.

Note: External schemes may not directly block your coolbet777-ca.com account, but they can significantly reduce exposure to gambling and block other sites in their jurisdiction.

Blocking and filtering tools

• Gamban (gamban.com): Device-wide gambling site/app blocking (subscription).
• BetBlocker (betblocker.org): Free multi-device gambling blocker.
• Operating system tools: Enable Screen Time/Family Safety or app/website blacklists on your devices and routers.

Family support

• Gam‑Anon (gamanon.org): Support for family and friends.
• Credit Counselling Canada (creditcounsellingcanada.ca): Non-profit debt counselling.
• CAMH resources (camh.ca): Evidence-based mental health and addiction information.

All contacts are confidential. Professional counsellors can help you plan next steps, including therapy and financial advice.

Help for Family

If you're concerned about someone's gambling, choose a calm time to talk, focus on specific behaviours (not character), and listen without judgment. Share what you've noticed, how it affects you, and ask how you can help. Avoid covering losses or taking over responsibilities in secret; set clear boundaries and protect shared finances where appropriate (separate accounts, spending limits, blocking access to credit).

• Encourage use of limits, Time‑Out, or self‑exclusion and offer to help with the process.
• Suggest confidential help: provincial helplines above; Gam‑Anon groups; a licensed psychotherapist familiar with gambling addiction.
• In crises (risk of self-harm, violence, or severe distress), call 911 or 988 immediately.

Useful links: Gam‑Anon (gamanon.org), Gambling Therapy family forums (gamblingtherapy.org), ConnexOntario (connexontario.ca; Ontario residents).

Operator's Commitment

coolbet-casino-canada uses a risk-based approach aligned with MGA requirements to detect and reduce gambling-related harm while respecting your privacy.

• Behavioural monitoring: We review markers such as rapid deposit escalation, chasing losses, extended sessions, multiple failed deposits, and 24/7 play patterns.
• Automated prompts: Reality-check messages, spend/time summaries, and in-product warnings encourage breaks or stricter limits.
• Proactive outreach: If we identify concerning patterns, Support may contact you via in‑account message or email to discuss tools (limits, Time‑Out, self‑exclusion) and may apply precautionary restrictions.
• Safeguards: We may require cool‑offs or impose limits where risk is acute. Reinstatement or limit increases are never immediate and follow cooling‑off rules.
• Underage and account integrity: Strict age/KYC verification; attempts to bypass self‑exclusion or create duplicate accounts are prohibited and may result in permanent closure.

Licensing and oversight: Polar Limited operates coolbet-casino-canada for Canada (outside Ontario) under MGA licence MGA/CRP/681/2019. The MGA provides a player support portal for unresolved disputes (links below).

Updates

We will notify you of material changes to responsible gaming tools or policies via email to your registered address and/or a notice banner on coolbet777-ca.com. Significant updates may also be reflected in our Terms and Conditions and Responsible Gaming page. We recommend checking this page periodically for the latest information.

Last updated: 2025-10

Contact & Feedback

If you need assistance with limits, Time‑Out, or self‑exclusion, our team is here to help.

• Email (Responsible Gaming): [email protected]
• Phone: Callback on request - submit your number via the form below and our team will call you back. No public inbound line is currently offered.

Regulatory escalation (after contacting us): Malta Gaming Authority Player Support - mga.org.mt/support/ | Licence: MGA/CRP/681/2019 (verify at mga.org.mt/licences/).

Responsible Gaming Support Request

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Privacy notice: Responsible gaming information is handled confidentially and in line with our Privacy Notice. We may retain records to comply with MGA requirements and to protect you from gambling-related harm.