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Terms & Conditions

These Terms govern your relationship with the operator of the website located at https://coolbet777-ca.com ("Site") when you use the online casino and related services made available to players in Canada (excluding Ontario). Effective date: 01 October 2025.

Definitions

OBSERVE: Define core terms used throughout these Terms.
EXPAND: Clarify scope so obligations and rights are unambiguous.
REFLECT: Apply consistent terminology across sections.

  • Operator: Polar Limited, Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta, licensed by the Malta Gaming Authority (MGA/CRP/681/2019) to offer remote gaming services to Canadian players outside Ontario. Certain services and technology may be provided by affiliated entities including StayCool OÜ (Kai tn 4, 10111 Tallinn, Estonia).
  • Site: The domain https://coolbet777-ca.com and all subpages.
  • User/Player/You: A natural person who registers and participates in gaming on the Site.
  • Account: A registered user profile created on the Site for playing, depositing, and withdrawing funds.
  • Bet/Wager: A real-money stake placed on a game outcome available on the Site.
  • Bonus: Any promotional value (e.g., bonus funds, free spins) credited subject to stated conditions.
  • Cash Balance: Your non-bonus, withdrawable funds.
  • Bonus Balance: Funds restricted by wagering or other conditions.
  • Wagering Requirement: The multiple of bonus (and/or deposit) that must be bet before withdrawal of bonus-derived winnings.
  • Chargeback: A reversal of a payment you initiated, requested through your payment provider.
  • Applicable Law: The laws indicated in the Governing Law & Jurisdiction section, and any mandatory consumer protections in your province/territory.

Account Registration

OBSERVE: Verify identity, age, location; ensure accurate data and secure access.
EXPAND: Include KYC/AML duties, one-account rule, provincial age realities.
REFLECT: Protect players and Operator through clear eligibility and verification rules.

  • Eligibility and age: You must be physically located in Canada but not in Ontario. You must be at least the legal gambling age in your province/territory (18+; note most provinces/territories require 19, while AB, MB, QC permit 18). You confirm you are not self-excluded and not on any exclusion list.
  • One account per person: Exactly one Account per individual, household address, IP, device, and payment instrument. Duplicate or shared Accounts may be closed and balances voided in cases of abuse.
  • Registration process: Provide full name, date of birth, address, email, and create secure credentials. Email/SMS verification may be required before use.
  • KYC documents: We may request government ID, proof of address, proof of ownership of payment method, and, where required, source-of-funds/source-of-wealth documents. Access, deposits, bonuses, and withdrawals may be restricted until verification completes.
  • Accuracy and updates: You must keep all Account information accurate and current. We may suspend the Account if data appears inaccurate or incomplete.
  • Password security: Keep credentials confidential. You are responsible for all activity under your Account. Notify us immediately of suspected compromise.
  • Compliance checks: We conduct age, geolocation, sanctions/PEP, fraud, and affordability checks as required by MGA rules and AML laws.
  • Responsible gambling tools: You may set limits (deposit, loss, session), take time-outs, or self-exclude. Your selections take effect as described on the Site and are binding.

Betting & Gameplay Rules

OBSERVE: Ensure transparent bet placement, acceptance, and settlement.
EXPAND: Address cancellations, malfunctions, in-play issues, and conduct.
REFLECT: Promote fair play and protect game integrity.

  • Placing bets: Bets are accepted only after confirmation on the Site and deduction from your available balance. Minimum/maximum stakes and game-specific rules are shown within each game/cashier and may vary by title and provider.
  • Settlement: Casino outcomes are determined by certified RNGs or by the game provider's systems. The final result recorded on our servers governs settlement.
  • Modification/cancellation: Once placed, bets cannot be cancelled or changed by the Player. We may void or cancel a bet due to obvious errors, malfunctions, incomplete transactions, regulatory reasons, or suspected breach.
  • Live games and in-play: Connection delays may affect timing and availability. If a stream or session is interrupted, the last server state prevails; unresolved wagers may be voided and stakes returned where appropriate.
  • Malfunctions: Malfunction voids all affected plays and payouts. If a game pays incorrectly, we will correct the balance and may reclaim erroneously credited amounts.
  • Fair play: Prohibited conduct includes collusion, automated play/bots, exploiting bugs, multi-accounting, chip dumping, and any use of stolen/third-party payment methods.
  • Chat rules: Be respectful in any live dealer/chat features. Hate speech, harassment, advertising, spamming, or sharing personal details is forbidden and may result in mute, suspension, or account closure.
  • Taxes: You are responsible for any taxes on your winnings under your local laws.

Bonus Terms

OBSERVE: Bonuses are conditional and subject to wagering/time limits.
EXPAND: Clarify eligibility, contribution weights, prohibited actions, and stacking.
REFLECT: Prevent abuse while keeping promotions transparent.

  • Activation and eligibility: Bonus offers are optional and available as described on the promotion page or cashier. Some offers require an opt-in, bonus code, or minimum deposit made with eligible methods.
  • Wagering and timeframes: Each bonus states its wagering requirement, qualifying games, and expiry. If unmet within the stated timeframe, the Bonus and any unsettled bonus winnings may be forfeited.
  • Game contributions: Different games contribute differently to wagering; some may be excluded. The current contribution table appears on the promotion page and prevails.
  • Bonus funds vs cash: Bets may be deducted from bonus or cash balances per offer rules. Withdrawing before completing wagering may forfeit the Bonus and bonus-derived winnings.
  • Prohibited play: The following may lead to bonus removal and winnings void: low-risk wagering, equal/opposite bets, collusion, delayed winnings strategies, staking above the stated max bet per spin/round while wagering, and using restricted payment methods where specified.
  • Combining promotions: Unless expressly stated, offers cannot be combined. One active welcome offer per Player/household/device/IP/payment instrument.
  • Right to modify: We may amend or withdraw a promotion where necessary for compliance or integrity; changes do not affect already-earned rights without notice as required by law.

Payments & Withdrawals

OBSERVE: Provide clear, lawful funding and payout processes.
EXPAND: Address verification, limits, fees, timing, and refunds/chargebacks.
REFLECT: Align with MGA/AML rules and Canadian expectations.

  • Methods: Available deposit/withdrawal methods are shown in the cashier and may include cards, Interac, e-wallets, and bank transfer. We do not accept cash or cheques. Virtual assets/crypto are supported only if expressly displayed in the cashier and permitted by law.
  • Name matching: All payments must be made to/from an account in your own legal name. Third-party payments are prohibited.
  • Limits and fees: Method-specific limits, any fees, and currency (CAD unless stated) appear in the cashier. Your bank or provider may charge additional fees or FX spreads.
  • Processing times: We aim to review withdrawals promptly; identity and payment verification is required before first payout and upon material changes. Post-approval transfer times depend on the chosen method and provider.
  • Verification and holds: We may request documents at any time and place temporary holds to complete checks required by AML/CTF rules, fraud prevention, and MGA regulations.
  • Refunds, reversals, chargebacks: Deposits are used for play; refunds are at our discretion where no play occurred. Chargebacks or payment disputes may lead to Account suspension and recovery of costs and any paid winnings from disputed funds.
  • Error correction: We may correct Account balances in case of payment or settlement errors and recover funds paid in error.

Limitation of Liability

OBSERVE: Set fair allocation of risk for services and outcomes.
EXPAND: Include service interruptions, third-party failures, and caps.
REFLECT: Preserve mandatory consumer rights.

  • Service obligations: We provide the Site with reasonable skill and care, ensure game outcomes are fair per certified RNGs/provider rules, and settle bets accurately according to recorded results.
  • Exclusions: The Site is provided "as available." We are not liable for interruptions, delays, data loss, or failures caused by the internet, networks, devices, third-party providers, or maintenance. Malfunctions void affected plays.
  • Indirect losses: We are not liable for indirect, incidental, or consequential damages, loss of profits, or business interruption arising from use of the Site.
  • Cap on liability: Our maximum aggregate liability for any claim relating to a particular bet/game is limited to the amount of the stake placed on that bet/game or the amount in your Account at the time of the incident, whichever is lower.
  • Non-excludable liability: Nothing excludes liability for our fraud, fraudulent misrepresentation, gross negligence resulting in personal injury or death, or your non-waivable statutory rights under applicable consumer law.

Intellectual Property Rights

OBSERVE: Protect content, software, and branding.
EXPAND: Restrict unauthorized copying and commercial use.
REFLECT: Preserve provider and Operator rights.

  • Ownership: All software, code, content, graphics, trademarks, service marks, and game materials on the Site are owned by the Operator or its licensors and are protected by copyright and other intellectual property laws.
  • License: We grant you a revocable, non-exclusive, non-transferable, personal license to access and use the Site for private entertainment only.
  • Restrictions: You may not copy, modify, reverse engineer, distribute, transmit, display, or create derivative works from any part of the Site without prior written permission.
  • Third-party rights: Game provider names and content are used under license and remain the property of their respective owners.

Privacy & Data Protection

OBSERVE: Inform users where and how data is processed.
EXPAND: Reference the controlling policy and legal bases.
REFLECT: Ensure processing transparency.

Your personal data is processed in accordance with our Privacy Notice, which explains purposes, legal bases, retention, transfers, and your rights. Please review the current notice at https://www.coolbet.com/ca/privacy-notice and the Responsible Gaming page at https://www.coolbet.com/ca/responsible-gaming. By using the Site, you consent to processing as described therein and in these Terms.

Changes to Terms

OBSERVE: Terms may need updates for legal/operational reasons.
EXPAND: Provide notice mechanisms and user options.
REFLECT: Balance flexibility with transparency.

  • Updates: We may modify these Terms to reflect regulatory requirements, security, technical, or business changes.
  • Notice: Material changes will be communicated by on-site banner/notification and/or email to your registered address, with the effective date shown at the top.
  • Continued use: If you do not agree to changes, discontinue use and request Account closure before the effective date. Continued use after the effective date constitutes acceptance.

Termination & Suspension

OBSERVE: Define when and how accounts may be restricted or closed.
EXPAND: Include procedures, funds handling, and regulatory duties.
REFLECT: Ensure proportionate enforcement and user notice.

  • Grounds: We may suspend or terminate your Account for breach of these Terms, underage or Ontario play, fraud or chargebacks, AML/CTF concerns, abusive behavior, RG/self-exclusion conflicts, or legal/regulatory requirements.
  • Procedure: We will notify you using your registered contact details where lawful and feasible, stating the reason and any steps to reinstate access.
  • Funds: Upon closure, we will pay out your Cash Balance subject to verification, legal holds, and deduction of any chargebacks or sums owed. Funds linked to illegal activity, fraud, or material breach may be withheld, returned to the source, or forfeited as required by law.
  • Record keeping: We retain records and may report suspicious activity to competent authorities.

Governing Law & Jurisdiction

OBSERVE: Identify applicable law and dispute routes.
EXPAND: Provide orderly escalation and regulator access.
REFLECT: Respect non-waivable Canadian consumer protections.

  1. Applicable law: These Terms and your use of the Site are governed by the laws of Malta, subject to any mandatory consumer protections of your province/territory in Canada.
  2. Dispute resolution:
    • First, contact us via the channels in the Contact Information section with details of your complaint. We aim to resolve within a reasonable timeframe.
    • If unresolved, you may escalate to the Malta Gaming Authority's Player Support: https://www.mga.org.mt/support/.
    • Where required, we will cooperate with an approved ADR provider.
  3. Courts: Subject to the foregoing and any non-waivable rights, the courts of Malta shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

Regional Compliance Note: The Site does not operate in Ontario. Access from Ontario is prohibited and may be blocked.

Contact Information

OBSERVE: Provide clear support and legal contact routes.
EXPAND: Include registered addresses and regulator pathway.
REFLECT: Ensure players can escalate appropriately.

  • Official website: https://coolbet777-ca.com
  • Customer support: Contact us via the Site. If an email or live chat channel is presented in your Account or the Help/Support area, use that channel for the fastest service. (Primary support email/phone for Canada: not specified.)
  • Operator (Canada outside Ontario): Polar Limited, Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta. Registration: C87805. License: MGA/CRP/681/2019 (verify at https://www.mga.org.mt/licences/).
  • Technology/operations affiliate: StayCool OÜ, Kai tn 4, 10111, Tallinn, Estonia. Registry code: 12814989.
  • Regulator complaints (escalation): Malta Gaming Authority Player Support Portal: https://www.mga.org.mt/support/.
  • Mailing address for legal notices: Polar Limited, Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta.

Last updated: October 2025.